Fire Mountain Gems Reviews

The website ems.com offers various shipping methods with different costs. For Ground Shipping within the contiguous United States, it takes 3-7 business days for delivery once the order is in transit, with a flat rate of $7.99 plus any additional surcharges. For orders shipping to Alaska & Hawaii, a flat rate of $12.99 is charged. 2-Day Express Shipping allows 2-3 business days for delivery via UPS, with a flat rate of $19.99 plus any additional surcharges. Overnight Shipping allows 1-2 business days for delivery via UPS, with a flat rate of $29.99 plus any additional surcharges. For shipping to Canada, a flat rate of $27.99 is charged and delivery takes 2-4 weeks. For shipping to most overseas U.S. Military addresses, delivery also takes 2-4 weeks. Please note that all orders are shipped with United Parcel Service (UPS) and/or United States Postal Service (USPS).

ems.com is a popular online store that offers a wide range of products, particularly in the category of women's outdoor clothing, footwear, and accessories. Some of the popular items include the EMS Women's '67 Down Jacket, the EMS Women's Featherpack Hooded Jacket, and the EMS Women's Thunderhead Peak Rain Jacket. They also offer a variety of footwear options such as the OBOZ Women's Bridger Mid B-Dry Hiking Boots and the OBOZ Women's Sawtooth X Low Waterproof Hiking Shoes. In addition to clothing and footwear, ems.com also provides various accessories like the SMARTWOOL Women's Merino 250 Base Layer and the HYDRO FLASK Wide Mouth 32 oz. Bottle.

In terms of services, ems.com provides detailed information about orders, delivery, and shipping. Customers can find information about when their order will arrive, how to update their shipping address, how to cancel or modify an order, and what to do if items won't add to the cart. They also provide assistance for sizing and explain their shipping methods. ems.com ships to addresses in the U.S., Canada, as well as U.S Territories and APO/FPO locations.

Please note that this information is based on the most recent data available and may be subject to change.

The website ems.com offers several payment options for the convenience of its customers. Accepted forms of payment include U.S./Canadian-based credit & debit cards through American Express, Discover, MasterCard, and Visa. Other payment methods include PayPal and Apple Pay. Additionally, Eastern Mountain Sports Gift Cards and Merchandise Credits are accepted, but these are redeemable in-store only at this time. When an order is placed, ems.com contacts the issuing bank to confirm the validity of the payment method. The bank reserves the funds until the order ships or the authorization expires. The actual charge will take place when the order ships. If there are multiple items in an order, separate charges may appear for some or all of the order. This is because the order may ship from multiple locations, and the customer is charged only for the portion of the order that ships. Any applicable shipping charges will be charged to the order when the first item ships. The timing of PayPal payments may vary based on individual PayPal account policies..

The return policy of Eastern Mountain Sports (ems.com) is as follows:

Unused items in their original packaging with proof of purchase may be returned for a refund or merchandise credit. Items that are used, worn, washed, or sold “As-Is” are not eligible for return or exchange at any time. The return window for Rewards Members is 90 days, while for Non-Rewards Members it's 30 days. For purchases made online, the return window begins on the date the goods are shipped. For purchases made in-store, the return window begins on the date of purchase. All returns require valid proof of purchase in the form of an original store receipt or web invoice/packing slip. Returns accompanied by a gift receipt will be refunded to a merchandise credit.

Purchases can be returned to any store location regardless of whether they were bought in-store or online. Online purchases made with PayPal and returned in-store will be refunded to a merchandise credit. Shipping fees are non-refundable.

Returns can also be made by mail. Please enclose a copy of the packing slip or invoice with the return. All returns must be unused, unworn, and unwashed with original packaging and tags attached. Returns of purchases made in-store will be refunded to a merchandise credit. Returns of orders made online will be refunded to the original form of payment. If a gift card was used, the refund will be issued on a new e-gift card. All returns must be postmarked within 90 days for Rewards Members or 30 days for Non-Members of original shipment or in-store purchase date. Shipping Fees are Non-Refundable. Returns by mail should be sent to: Eastern Mountain Sports Attn: Returns Department 160 Corporate Court Meriden CT 06450.

Eastern Mountain Sports, also known as EMS, has a detailed Return Policy. Unused items in their original packaging with proof of purchase may be returned for a refund or merchandise credit. However, items that are used, worn, washed, or sold “As-Is” are not eligible for return or exchange. The return window for Rewards Members is 90 days, while for Non-Rewards Members, it's 30 days. All returns require valid proof of purchase in the form of an original store receipt or web invoice/packing slip. Returns can be made in-store or by mail. Shipping fees are non-refundable.

In terms of Shipping Policy, all orders are shipped with United Parcel Service (UPS) and/or United States Postal Service (USPS). For the contiguous United States, allow 3-7 business days for delivery once the order is in transit. The flat rate is $7.99 plus any additional surcharges. They also offer 2-Day Express Shipping and Overnight Shipping with different rates and conditions. Please note that shipping fees are non-refundable.